Help zone

You should direct questions regarding this statement via e-mail to
service@platinum-wedding-and-engagement-rings.com or phone (213) 627-7002.

Your personal information

We do not collect personal information when you visit our site unless you place an order, complete a survey or enter a contest.

When you place an order, we will ask you for the following personal information: name, e-mail address, mailing address, phone number, and credit card number and its expiration date. This information is requested to verify your identity. This information is transmitted via a secure encrypted server using Secure Sockets Layer (SSL) technology, the approved industry standard (see Security section below). We may use your personal information to contact you for account purposes.

When you submit feedback or questions via e-mail, or contact us for information about our Web site, we will request your name and e-mail address. We use this information solely to respond to your inquiries.

We certify that all personal information relating to its members and clients, including email addresses and personal information, will be kept confidential. We do not share, sell, rent or barter any identifiable personal information to any third party without your permission.

Security

We use industry-standard SSL authentication to guarantee the confidentiality and privacy of online transactions through our site. SSL authentication and 128-bit encryption (scrambling) ensure that your online transaction and credit card information are safe from third-party interception.

Your choice/opt out

We provide you with the opportunity to remove your personal information from our database and opt out of receiving communications from us at any time. platinum-wedding-and-engagement-rings.com also provides you with the opportunity to update or change any information you previously provided. Please free to contact us via e-mail at service@platinum-wedding-and-engagement-rings.com or phone at (213) 627-7002.

Your consent

By using our Web site, you consent to us collecting and using this information as outlined here. If we ever change our privacy policy, we will post any changes on this page so you are always aware of the information we collect, how we use it and under what circumstances we disclose it.

Your comments/how to reach us

If you have questions or comments about our privacy policy, please feel free to contact us via e-mail at service@platinum-wedding-and-engagement-rings.com or phone at (213) 627-7002

14 Day Trial Return Policy:

We will accept returns for refund or exchange in the time stated above on all our items (Except Custom Jewelry, loose cubic zirconia stones, and designer jewelry boxes) in original condition with a 10% restocking fee. We will not accept returns for refunds or exchanges on items that have been worn, resized, engraved, or altered or damaged in any way. If we performe engraving on an item incorrectly, we will replace that item with corrections. Items will only be accepted if they are returned with all of the original packaging materials and documentation.

There will be absolutely no return, refund or exchange on:

- Rings and jewelry that are customized with NATURAL diamonds.
- Loose Cubic Zirconia Stones.
- Custom Designed Jewelry (Custom means if you send us a picture to design a ring or request major changes on a current design.)
- Jewelry Cleaner Products
- Designer Jewelry Box
- All Styles of Jewelry That Have Engraving

We will not accept any returns from out side of the United States. Please call us to make arrangements (213) 627-7002.

Cancellation Before Shipment:

There will be a 10% cancellation charge on orders that have been processed. Orders are usually processed within 24 hr. of placement.

Exchanging:

We will accept any item (except custom jewelry) for an exchange within 14 days of the receipt of your order. Simply return the item and we will exchange it with your new desired selection. If the purchase price of the original item is less than the new one, we will issue you a gift credit that may be used for future purchases. Shipping charges will be applied to new purchase. If you have any questions about our return procedure, please don't hesitate to contact us (213) 627-7002.

Store Credit:

Shipping charges will be deducted from all store credits given for return merchandise.

At platinum-wedding-and-engagement-rings we take great care to ship your jewelry. In order for you to return your jewelry, please follow the following directions. These directions will insure proper shipping procedures and allow your order to be processed in a timely fashion.

Call customer service at (213) 627-7002 in order for us to start the process and assign a RAN (return authorization number) to your order.

Secure your diamond or jewelry inside the original box.

Make sure to include all original wrapping, packaging and literature in the box.

Send item by placing the original box in a small shipping box and wrap entire box with paper mailing tape (Required for printing of ink stamp on package).

Write your Return Authorization Number on the box next to the shipping address.

Ship the item to:
platinum-wedding-and-engagement-rings
411 W. 7th St. Suite 404
Los Angeles, Ca 90014

Only ship the item by registered U.S. mail fully insured for the value of the item and request a return receipt for your records.

We will give you a notification once we have received you package. If there are any credits due, they will be issued within ten business days from the date the merchandise has been received.

Note: Any unauthorized, improperly packaged, or noninsured returns will be returned to sender

Refunds:

Credits will only be issued to the original account number used for the purchase (No Exceptions). Credits are usually given within 10 business days of the request.

SSL

Short for Secure Sockets Layer, a protocol developed by Netscape for transmitting private documents via the Internet. SSL works by using a public key to encrypt data that's transferred over the SSL connection. Both Netscape Navigator and Internet Explorer support SSL, and many Web sites use the protocol to obtain confidential user information, such as credit card numbers. By convention, URLs that require an SSL connection start with https: instead of http:

Authorize.Net Merchants and Transaction Security

Authorize.Net is committed to helping merchants minimize their risk of fraudulent transactions. As part of our ongoing effort, Authorize.Net continually works to inform and educate merchants on our available fraud detection tools and provide recommendations on the features that are available to better protect themselves from fraud and security compromise.

At a system level, Authorize.Net has several anti-fraud features available:

Address Verification System - AVS is a verification system that compares the billing address information (Street Address and Zip Code) provided by the customer online with the billing address on file at the credit card issuing bank.

CVV2 - is a three-digit security code appearing in reverse italic at the top of the signature panel on the back of the card. Implementation of this feature requires the user to enter the
CVV2 code when making a purchase, helping to confirm that the user is the authorized cardholder.

Referrer URL - This feature allows a Merchant to designate the URL(s) from which
Authorize.Net allows a transaction to take place. The URL must be listed as a "Valid
Referrer URL" in the "Manage URLs" portion under "Settings" in the Merchant Interface. Through regular communications such as email, Web site and Merchant Interface changes, Authorize.Net has also advised

Merchants on additional actions they can take to detect, prevent and manage fraud:

Actively use the Address Verification System (AVS) and the CVV2 features listed above

Change password regularly and use alphanumeric characters

Monitor transaction batches daily prior to settlement and look for suspicious transaction activity

SHIPPING We pride ourselves in giving our customers exactly what they want and when they want it, hence giving us the number one status amongst jewelry manufacturers. Please review the shipping details below. If there are any spgdsgsdsdecial instructions on shipping or anything else, please don't hesitate to contact us via telephone at (888) 884-2442 or e-mail service@platinum-wedding-and-engagement-rings.com.

ORDER PROCESSING

We carry thousands of rings in stock. If you place an order before the 5:00 PM Pacific time and we have the item in stock, your order will be shipped on that same day via Fedex 3rd day delivery. If an order is placed before 5:00 PM Pacific time and we do not have it in stock, your order item will be manufactured and will be shipped to you in thre business days via Fedex 3rd day delivery. Under most circumstances, we do not expect you to receive an order later that five business days if order is placed before 5:00 PM Pacific time.*

*Please consider that custom orders may take more time to deliver. Please allow 10 to 21 days for all custom order items to be shipped.

DOMESTIC SHIPPING COST
All Shipping is FREE in the continental United States via Fedex 3rd day delivery ($20 value)
INTERNATIONAL SHIPPING COSTS
Via Fedex insured up to $500.00
Australia	$71.00
United Kingdom UK	$61.00
Canada	$55.00
Hawaii	$28.00
Alaska	$28.00
NEW - NEXT DAY SHIPPING VIA
If you place an order before 5:00 PM Pacific time and we have the item in stock, your order will be shipped on that same day via Fedex next day delivery for a $38.00 charge.